Apple iPhone 5 Repair Guides & Fixes

The first step in solving this problem is figuring out what applications are on your phone.

Double tap the “Home Button”. Swipe each app up to clear each app from the background processes.

Sometimes, one of the background apps is to blame. It could be one of these apps that is causing the phone to get hot.

Then check through all installed apps on your phone. This is how:
Settings >> Privacy >> Diagnostics & Usage >> Diagnostics & Usage Data

It is normal to see lists of data in this part of your phone. These are called the log files. They are loaded by the phone in this part of the operating system.

In this part of your phone you can check app activity. Check for any apps loading repeatedly. If there is an app showing these characteristics, delete it.

It may be the case that your phone needs to be updated. Apple releases regular updates. Each time an update is released you will need to download and install it on your phone.

Check as follows: Settings >> General >> Software Update

If an update does need installing this is where you’ll find a notification.

If you’d tried all of the above, you may have to reset all settings.

This is how you can reset your phone: Settings >> General >> Reset All Settings

Important! Before you do this, make sure you have backed up all important information, contacts, photos etc on your device.

This is what you need:

  1. Replacement battery
  2. Suction cup
  3. 5-point security screwdriver
  4. Standard #000 Phillips screwdriver
  5. Spudger tool
  6. Razor blade (not 100% necessary)
  7. iSesamo opening tool

NB: All of these can be purchased on eBay, amazon and other websites online.

Step 1. As normal with anything to do with fixing a phone, turn the power off.

Step 2. Grab the security screwdriver and take out the screws either side of the dock.

Step 3. Get your suction cup and put it just above the Home Buttons and gently lift up the screen but you have to be careful not to take off the entire screen as there are cables which are keeping it attached. You’re only after the bottom of the screen opening.
Step 4. Once the bottom of the screen is free, carefully lift it so that you can reach the metal shield. The shield is holding down all the cables in place.

Step 5. Grab you #000 screwdriver and remove the 3 screws – do not mix up these screws with your other screws.

Step 6. Get your spudger tool and carefully lift up the 3 cables that are attached the display to the board. Looking closely you can see 2 cables as the 3rd is underneath. Once all free of the cables, move the device to the side.

Now to replace the battery –

Step 1. Using your #000 screwdriver remove the 2 screws that hold down the shield that covers the battery connector.

Step 2. Using your spudger tool carefully lift the shield off the board.

Step 3. The hardest part of this exercise is now… it’s the actual battery removal. This is the most delicate part of the operation and it has to be done with extreme caution as you can easily damage the logic board or puncture it…

Step 4. Just take your time with this section. It’s easy to rush and make errors. Grab the iSesamo tool or use the flat end of the spudger tool, and at the left corner gently tease in between the casing and the battery and gently lift it upwards. You’ll more than likely hear the adhesive coming apart and it’ll crack – that’s ok. Slowly move the tool around the left of the battery and gently move it upwards. Do this gently all the way round the left. The battery should be able to be teased upwards and you’ll hear the adhesive breaking off. Remove and take it out of the phone case.

Step 5. You’re ready to insert the new battery. Just make sure that you have noticed the connector cable as you may have to bend it into shape. Take off the adhesive film from the back of the new battery.

Step 6. Connect the battery connector by lining up and pressing it down firmly with your finger. Place the battery shield back on and return the 2 screws with your #000 screwdriver.

Step 7. Reconnect your cables to the board of your phone.

Step 8. Place the shield on top and carefully screw down your 3 screws with your #000 screwdriver. It can be a little fiddly.

Step 9. Replace the 2 screws that are either side of your dock.

Switch it back on – you’re done!

Here’s a link that can help too

Usually one of these 3 issues is the problem behind an iPhone 5 randomly turning itself off.

  1. The battery indicator can be displaying bad data
  2. The software on the device is causing a malfunction
  3. The battery itself is malfunctioning

These are the steps you can follow to try and troubleshoot this problem:

First Step:

Completely de-charge the battery to zero percent. Then charge the battery fully to 100%. This does 2 things.
It may ‘retrain’ the battery hardware. It may also fix the battery indication issue where the battery indicator gives bad data.

Second step:

The next step involves a factory reset of your device. It’s important you back up all of your data on your phone prior to performing this step.

  1. Connect the iPhone to a computer and launch iTunes
  2. From iTunes, choose to “Back Up Now”
  3. When the backup is complete, choose to “Restore iPhone” from the iTunes options
  4. Let the restore process complete, when finished the iPhone will start as if it was brand new.
  5. Restore your phone from the backup you made in iTunes.


When you perform a restore and backup in this way. Your device will also receive a software update. The latest version of iOS will be installed on your phone. This may fix some unknown bugs on your device.

Third Step:


If step 1 and step 2 have not fixed your device then you will need to get Apple to check your device. There are 2 ways of doing this. You can mail in your device to the Apple central support centre. Or you can search to find a local Apple retail store and visit with your device. It may be that you need a replacement battery. If your device is under warrantee it will be provided free of charge by Apple.

Make sure you’ve checked the on/off volume switch. It is located at the top left hand side of the phone. The ringer button should be in the up position.

Has do not disturb been enabled on your phone?

Check on your screen next to where the battery icon is. Is there a half moon icon? Swipe up from the bottom of your phone to reveal “Command Center”. Tap the moon icon to turn do not disturb on/off.

If your phone is still not ringing check the headphone socket. The phone may think that the headphones are plugged in. This is often the case if something accidently gets lodged in the headphone socket. If there is grab a new toothbrush or a super fine anti-static brush and give the headphone hole a gentle clean.

If that doesn’t work, it is best to get the phone checked at an Apple Store.

To do this, open up the iPhone 5 and head to Settings > General > Reset > Reset Network Settings.
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Click For iPhone 5s Repairs

Overview of the iPhone 5

Size of the iPhone 5

The iPhone 5 is a 4.0 inch display phone. The screen resolution is 640 x 1136 pixels (326 ppi pixel density). There is an 8 megapixel camera. The storage capacity options are 16, 32, 64 Gigabytes.

Age of the iPhone 5

The iPhone 5 was launched on September 21, 2012. The launch of the iPhone 5s and 5c, meant the iPhone 5 was discontinued on September 10, 2013.

Cost of the iPhone 5

The iPhone 5 16 Gigabyte retailed for $649 off-contract.

iphone 5

iPhone 5 – Technical Specifications

According to Apple the iPhone 5 spec is as follows:


Black & Slate, White & Silver


16GB; 32GB; 64GB

Size and Weight:

Height: 4.87 inches (123.8 mm); Width: 2.31 inches (58.6 mm); Depth: 0.30 inch (7.6 mm); Weight: 3.95 ounces (112 grams)

Cellular and Wireless:

GSM model A1428*: UMTS/HSPA+/DC-HSDPA (850, 900, 1700/2100, 1900, 2100 MHz); GSM/EDGE (850, 900, 1800, 1900 MHz); LTE (Bands 4 and 17)
CDMA model A1429*: CDMA EV-DO Rev. A and Rev. B (800, 1900, 2100 MHz); UMTS/HSPA+/DC-HSDPA (850, 900, 1900, 2100 MHz); GSM/EDGE (850, 900, 1800, 1900 MHz); LTE (Bands 1, 3, 5, 13, 25)
GSM model A1429*: UMTS/HSPA+/DC-HSDPA (850, 900, 1900, 2100 MHz); GSM/EDGE (850, 900, 1800, 1900 MHz); LTE (Bands 1, 3, 5)

802.11a/b/g/n Wi-Fi (802.11n 2.4GHz and 5GHz); Bluetooth 4.0 wireless technology


Assisted GPS and GLONASS; Digital compass; Wi-Fi; Cellular


Retina display; 4-inch (diagonal) widescreen Multi-Touch display; 1136-by-640-pixel resolution at 326 ppi; 800:1 contrast ratio (typical); 500 cd/m2 max brightness (typical); Fingerprint-resistant oleophobic coating on front; Support for display of multiple languages and characters simultaneously

Camera, Photos, and Video:

8-megapixel iSight camera; Panorama; Video recording, HD (1080p) up to 30 frames per second with audio; FaceTime HD camera with 1.2MP photos and HD video (720p) up to 30 frames per second; Autofocus; Tap to focus video or still images; Face detection in video or still images; LED flash; Improved video stabilization; Photo and video geotagging

Power and Battery:

Built-in rechargeable lithium-ion battery; Charging via USB to computer system or power adapter; Talk time: Up to 8 hours on 3G; Standby time: Up to 225 hours; Internet use: Up to 8 hours on 3G, up to 8 hours on LTE, up to 10 hours on Wi-Fi; Video playback: Up to 10 hours; Audio playback: Up to 40 hours

Audio Playback:

Audio formats supported: AAC (8 to 320 Kbps), Protected AAC (from iTunes Store), HE-AAC, MP3 (8 to 320 Kbps), MP3 VBR, Audible (formats 2, 3, 4, Audible Enhanced Audio, AAX, and AAX+), Apple Lossless, AIFF, and WAV; User-configurable maximum volume limit

TV and Video:

AirPlay mirroring and video out to Apple TV (2nd and 3rd generation); Video mirroring and video out support: Up to 1080p through Lightning Digital AV Adapter and Lightning to VGA Adapter (adapters sold separately); Video formats supported: H.264 video up to 1080p, 30 frames per second, High Profile level 4.1 with AAC-LC audio up to 160 Kbps, 48kHz, stereo audio in .m4v, .mp4, and .mov file formats; MPEG-4 video up to 2.5 Mbps, 640 by 480 pixels, 30 frames per second, Simple Profile with AAC-LC audio up to 160 Kbps per channel, 48kHz, stereo audio in .m4v, .mp4, and .mov file formats; Motion JPEG (M-JPEG) up to 35 Mbps, 1280 by 720 pixels, 30 frames per second, audio in ulaw, PCM stereo audio in .avi file format


Apple EarPods with Remote and Mic; Storage and travel case

Rating for Hearing Aids

iPhone 5 (Model A1428): M3, T4; iPhone 5 (Model A1429): M4, T4


Three-axis gyro; Accelerometer; Proximity sensor; Ambient light sensor

System Requirements:

Apple ID (required for some features); Internet access; Syncing with iTunes on a Mac or PC requires: Mac: OS X v10.6.8 or later, PC: Windows 7; Windows Vista; or Windows XP Home or Professional with Service Pack 3 or later, iTunes 10.7 or later (free download from

Environmental Requirements:

Operating ambient temperature: 32° to 95° F (0° to 35° C); Nonoperating temperature: −4° to 113° F (−20° to 45° C); Relative humidity: 5% to 95% noncondensing; Maximum operating altitude: 10,000 feet (3000 m)

In the Box:

iPhone 5, Apple EarPods with Remote and Mic, Lightning to USB Cable, USB Power Adapter, Documentation

This specification is taken from the Apple support website.